FAQ

How can I book an appointment?
Bookings for Salon Mari are taken online using the “Book Here” button. Online booking makes it very easy to check your appointment time once booked and cancel and reschedule if/when things change in your life and receive reminders and special promotions.

Fresha asks for card details to confirm, however no payment will be taken until the appointment. Any offers and discounts will be also deducted on the check out.

Do you do infills for other nail tech work?
Yes, however you would need to book an option that says other salon work, however, we won’t be able to guarantee how well the products work together (WE DO NOT INFILL ACRYLICS). Please book an extra “Add on” removal to your service if you would like the product to be removed first.

Do you offer regular polish?
We currently do NOT offer any services with regular polish. We only have manicures with gel or without any colour finish.

How do I know which design package to choose?
The description is quite detailed under the names of the packages. If you are not sure which package the design goes under, please contact us on WhatsApp and send a photo.

Who is a VIP?
Salon Mari VIP prices are for clients who have continuous rebalances between 3 weeks. 

Keeping in mind all the risks that come with having your nails done not with us, we offer other nail tech infill where all the terms, conditions and risks are explained.

How can I pay?
Salon Mari accepts payments by cash, debit or credit card. We accept most credit, debit and charge cards, as well as Apple pay, Samsung Pay and Android Pay.

Where can I park?
There is on the street paid parking available in front of the shop and South Parade.

Do you allow walk-ins?
We recommend that all clients book in advance but if this isn’t possible you are more than welcome to call to check the latest availability. We will always where possible try to accommodate you.

I am running late – can I cancel or reschedule my appointment?
We kindly ask that you aim to arrive on time to your scheduled treatment time, as we have no waiting area. If you are running late, please let us know. Arrivals more than 10 minutes after your scheduled booking time may result in your appointment being delayed or cancelled and a fee for no show applied.

When rescheduling less than 48h prior to your appointment, it is considered as cancellation and new appointment will be made.

Cancelling your appointment on the day equals to no-show and a 100% cancellation fee will be applied.

Can I cancel my appointment?
We know that life is a hectic affair, so we understand that you will have to cancel and re-book at times. All we ask is that you can give us as much notice as possible (at least 48 hours) so that we can make the slot available or another client.  Either log-in online or onto your Fresha account and make the necessary changes, or you can call/email us direct. No-shows are bad for our business as we are often turning people away, so please respect us and let us know.  

50% fee to cancel within 48 hours (cancelling on the day equals to no show), 100% no show fee.

How do I let you know about a medical condition or allergy that I have?
On your first visit to us you should have completed a consultation form were there are spaces to list any allergies. These are entered securely into your client account notes so that they show up at each appointment. If you have any concerns, please send us an email or call ahead and speak to a member of the team.

Are you on a booking app like Treatwell?
We use the very user friendly app called Fresha, which links to our website and Instagram page to keep everything under one roof. You can also book via email, telephone and in person.  We are also on Treatwell.

Can I eat in the salon?
Due to health and hygiene we kindly ask customers not to eat in the salon.

How do I make a complaint?
Please send us an email for the attention of the manager through Contact Us section and we will come back to you shortly with a resolution. Please do not send messages by social media platforms.